Reviews

Very bad service

Very bad service. Phoned at 9am for a telephonic appointment but remained caller number 3 for three quarters of an hour.

Visited in July 2024, Posted on 01 July 2024

What has happened to Alcester medical group?

I have been a patient here for over 20 years, and I can say, I have been totally happy with the service and care provided.

However the last two months have made me start to change lol my Medical practice.

There appears to be no flexibility in the practice anymore. There are extremely difficult Systems to book an appointment or a repeat prescription if you cannot use a computer or a telephone, then you can’t have an appointment.

Many of the patient coordinators are like robots, and will not offer any help or support whatsoever, and if you question this, someone else comes on the line and inevitably puts the phone down on you.

I have requested information regarding reasonable adjustment for disabled people and was given a training module which the staff use.

I have also requested a meeting with the practice manager, one week, ago, but no correspondence or appointment made.

What has happened? This is all extremely difficult for patients. And very disappointing.

Visited in June 2024, Posted on 25 June 2024

Fantastic practice

I was very nervous about going to Drs , the Dr I was seen by was fantastic both myself and my husband came out and said what a very caring and kind person, made us feel at ease instantly and listened to what I had to say and acted on it straight away , definitely the best experience ever

Visited in April 2024, Posted on 26 April 2024

Good experience

This morning I phoned because I was feeling quite ill. I spoke to the coordinator and was immediately given an appointment. When I got to Victoria house I booked in and within 5 minutes was called in. The person I saw was a Paramedic. He was very thorough in his examination and very reassuring when you are unwell and at a low. Thank you.

Visited in April 2024, Posted on 22 April 2024