Reviews

Terrible surgery

This practice is run so poorly. Their systems are fully designed for the surgery's convenience with no mind to patience experience. Below are some of their rules:

- you can only book an appointment on the day by calling at 8am. I've waited for 40 minutes only to be told there are no appointments. I was not allowed to book one for the following day instead.

- you can only book to see your doctor. If your doctor isn't working you can't book an appointment. Not even for a day when they're back in.

- your doctor might be working at one of 3 surgeries. If you are unable to get to the surgery they are at (regardless of how far it is or your mobility) you can't book in to see another doctor at a closer surgery.

- if you are physically at the surgery you are not allowed to book an appointment at reception. You have to call them on the phone. You are also not allowed to all them to add a note to your record for the doctor to see.

I'm recovering from major surgery and I'm supposed to have a check up. My doctor is apparently working at the Langford surgery for all of March so I am not allowed to book an appointment at Victoria House which is right next to my house and is the surgery I am registered with. I can't get to the Langford surgery and the receptionist clearly just wanted me off the phone and told me I would just have to find a way to get there.

This unhelpfulness is present in every interaction with the front of house staff at these surgeries. I'm moving to another doctors and I would recommend not joining this surgery.

Visited in February 2024, Posted on 29 February 2024

Fantastic nurse

I had a blood pressure review this morning and, being needle and blood phobic, was not looking forward to it. However, the nurse I saw was so lovely, calming and understanding that I wasn't nearly as anxious as usual. Thank you so much for being so kind and all round fantastic.

Visited in February 2024, Posted on 28 February 2024

Good appointment response

I was very pleased with the treatment I received for a chest irritation by the paramedic that sure me

Visited in February 2024, Posted on 20 February 2024

Extremely helpful

Yesterday I called for an appointment at 8am, received an appointment for 9am the same morning, wasn't sat down long after arriving before they called my name and the Dr I spoke to (I believe was a paramedic) was very informative about what was causing my symptoms and was very clear when explaining the best way to treat them and get better. He was very clear in the way he explained it all to me making it easy to understand but was also very cheerful and friendly making the trip to the Dr's much more enjoyable so I'd like to say thank you very much for all of his help.

Visited in December 2023, Posted on 19 December 2023